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Southwestern Bell Internet Services Support Parameters
Southwestern Bell Internet Services' network is designed to work with any Internet TCP/IP-compliant application or operating system. However, because it is important to us to provide you with world class technical support, we are focusing our testing and troubleshooting efforts on the following specific applications, operating systems, services, and technical procedures. If an application or operating system is not listed below it does not mean that our network is incompatible with that item. Rather, it means that we have not tested that product with our service and are unaware of efficient ways to assist you based on the product's expected behavior. If you have questions about our support parameters you may e-mail us using our Customer Support Form.Southwestern Bell Internet Services defines "support" as technical assistance in the following areas:
- Installation and configuration of software specified as supported in this document.
- Configuration of hardware specified as supported in this document.
- Troubleshooting problems encountered during the installation, configuration or use of software and services specified as supported in this document.
- Provision of information regarding:
- Services specified as supported in this document.
- Settings for systems and servers specified as supported in this document.
- Settings for software components specified as supported in this document.
Contents
System RequirementsNetwork
Additional Services
Billing
ISDN
Third-Party Software
Registration
Customer Service
Miscellaneous
System Requirements (For Dial Up Service)
Operating SystemWindows NT
Windows 98
Macintosh
Browsers
Netscape Communicator
Hard Drive Space
Central Processing Unit (CPU)
Modems
Random Access Memory (RAM)
Network
NewsConnection Speed
Additional Services
Extra E-mailRoaming
SurfWatch
Personal Home Pages (PHP)
Digital Subscriber Line (DSL)
Billing
Credit Card OptionsPhone Bill Billing Option
Billing Cycle
Pricing Plans
Account Credit
ISDN
Terminal AdaptersISDN Line
Third-Party Software
TCP/IP StacksWINSOCK.DLL / WSOCK32.DLL
Network Software
Internet Dialers
Registration
Account Setup WizardOnline Registration
Fast Registration
ISP Select
Customer Service
System StatusHours of Operation
E-mail Support
Software Orders
Language Services
Services for the Disabled
Miscellaneous
Shell AccountsFTP
Telnet
IRC
Java
LANs
System Requirements
Operating System Southwestern Bell Internet Services supports the installation and configuration of our customized versions of Netscape when they are installed on the following operating systems:- Windows 95
- Windows 98 when used with Netscape Communicator 4.x.
- Windows 3.1
- Windows NT 4.0 when used with Netscape Communicator 4.x.
- Macintosh OS 7.5 and higher for Netscape Communicator 4.x.
- Macintosh OS 7.1 and higher for Netscape version 2.x and 3.x.
Windows NT
Southwestern Bell Internet Services supports the installation and configuration of our customized version of Netscape Communicator 4.0x for Windows NT 4.0x. We do not not support our version of Netscape Communicator 4.0x on Windows NT 3.51 or below, nor do we support our version of Netscape Navigator 3.0x or below for any version of Windows NT. We do not support non-customized versions of Netscape Communicator or Netscape Navigator or any other third party software beyond providing network settings. We also provide support for basic connectivity issues that may arise when using our version of Netscape Communicator 4.0x. However, you must have the necessary network components installed. We are unable to support the addition or removal of components to your system. Because of the complexity of LAN (Local Area Network) based computers, we are unable to support such computers beyond providing the appropriate network settings. We cannot recommend changes to the configuration of such computers under any circumstances. It is best to consult a network administrator for support of LAN based computers. For more information, please review our Windows NT 4.0 Configuration Settings.Windows 98
Southwestern Bell Internet Services supports the installation and configuration of our customized version of Netscape Communicator 4.0x for Windows 98. We do not not support our version of Netscape Communicator 4.0x for Windows 95, NT, or 3.1 when it is installed on a Windows 98 machine, nor do we support our version of Netscape Navigator 3.0x or below for any version of Windows 98. We do not support non-customized versions of Netscape Communicator or Netscape Navigator or any other third party software beyond providing network settings. We will provide support for basic connectivity issues that may arise when using our version of Netscape Communicator 4.0x. However, you must have the necessary network components installed such as Dial-up Networking, TCP/IP, and a modem. We are unable to support the addition or removal of components to your system.Macintosh
The following are our Macintosh system requirements:
|
Macintosh |
Netscape 2.x |
Netscape 3.x |
Netscape 4.x |
|
Operating System |
OS 7.1 or higher (If you are using Open Transport, you must have OS 7.5.3 or higher) |
OS 7.1 or higher |
OS 7.5 or higher |
|
Processor |
68030 or higher |
68030 or higher |
68040 or higher |
|
RAM |
8 MB (16 MB Recommended) |
9 MB (16 MB Recommended) |
16 MB (24 MB Recommended) |
|
Free Hard Disk Space |
10 MB |
11 MB |
25 MB |
|
Modem Speed |
14.4 Kbps |
14.4 Kbps |
14.4 Kbps |
|
Notes |
If you are using Open Transport, you will need OT version 1.1 or higher. For a Power Macintosh with only 16 MB of RAM, virtual memory should be turned on. For Mac OS 8, Apple recommends that you have at least 12 MB of physical RAM, with virtual memory set to at least 20 MB |
If you are using Open Transport, you will need OT version 1.1 or higher. For a Power Macintosh with only 16 MB of RAM, virtual memory should be turned on. For Mac OS 8, Apple recommends that you have at least 12 MB of physical RAM, with virtual memory set to at least 20 MB |
If you are using Open Transport, you will need OT version 1.1.1 or higher. For a Power Macintosh with only 16 MB of RAM, virtual memory should be turned on. For Mac OS 8, Apple recommends that you have at least 12 MB of physical RAM, with virtual memory set to at least 20 MB |
Browsers
We support the following versions of our customized software as long as they are installed on a system whichsystem, which meets our minimum system requirements:|
OS |
Netscape 2.x full kit |
Netscape 3.x upgrade |
Netscape 3.x full kit |
Netscape 4.x upgrade |
Netscape 4.x full kit |
|
Windows 3.1 |
YES |
YES |
YES |
YES * |
YES * |
|
Windows 95 |
YES |
YES |
YES |
YES * |
YES * |
|
Windows 98 |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
YES * |
YES * |
|
Windows NT |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
YES * |
YES * |
|
Macintosh 68K |
YES |
YES |
YES |
YES * |
NOT AVAILABLE |
|
Macintosh PowerPC |
YES |
YES |
YES |
YES * |
YES * |
Netscape Communicator
Southwestern Bell Internet Services supports Netscape Communicator on systems which meet the following minimum system requirements:|
Operating System |
Windows 3.1 |
Windows 95/98 |
Windows NT |
Macintosh OS 7.5 |
Macintosh OS 7.5 |
|
Processor |
486 |
486 |
486 |
PowerPC |
68030 |
|
RAM |
16 MB |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
|
Free Hard Disk Space |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
25 MB |
25 MB |
|
Modem Speed |
14.4 Kbps |
14.4 Kbps |
14.4 Kbps |
14.4 Kbps |
14.4 Kbps |
|
Notes |
None |
You must have Dial-Up Networking installed |
You must have Remote Access Services installed |
If you are using Open Transport, you will need OT version 1.1.1 or higher. For a Power Macintosh with only 16 MB of RAM, virtual memory should be turned on. For Mac OS 8, Apple recommends that you have at least 12 MB of physical RAM, with virtual memory set to at least 20 MB |
If you are using Open Transport, you will need OT version 1.1.1 or higher. For Mac OS 8, Apple recommends that you have at least 12 MB of physical RAM, with virtual memory set to at least 20 MB |
- Netscape Navigator (browser component)
- Netscape Messenger (e-mail component)
- Netscape Collabra (news component)
We provide access using our Customer Support Form for the following component of our customized version of Netscape Communicator:
- Netscape Composer (HTML Editor)
For more information, please review our Netscape Composer FAQ and our Netscape Communicator FAQ.
Hard Drive Space
Southwestern Bell Internet Services supports the installation and configuration of our customized versions of Netscape when they are installed on systems whichsystems, which meet our minimum system requirements.The following are our minimum free hard disk space requirements for each of our customized versions of Netscape:
|
OS |
Netscape 2.x full kit |
Netscape 3.x upgrade |
Netscape 3.x full kit |
Netscape 4.x upgrade |
Netscape 4.x full kit |
|
Windows 3.1 |
10 MB (15 MB Recommended) |
15 MB |
15 MB |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
|
Windows 95 |
10 MB (15 MB Recommended) |
15 MB |
15 MB |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
|
Windows 98 |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
|
Windows NT |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
35 MB (45 MB Recommended) |
35 MB (45 MB Recommended) |
|
Macintosh 68K |
10 MB (15 MB Recommended) |
9 MB |
11 MB |
25 MB |
NOT AVAILABLE |
|
Macintosh PowerPC |
10 MB (15 MB Recommended) |
9 MB |
11 MB |
25 MB |
25 MB |
Central Processing Unit (CPU)
Southwestern Bell Internet Services supports the installation and configuration of our customized versions of Netscape when they are installed on systems whichsystems, which meet our minimum system requirements.The following are our minimum CPU requirements for each of our customized versions of Netscape:
|
OS |
Netscape 2.x full kit |
Netscape 3.x upgrade |
Netscape 3.x full kit |
Netscape 4.x upgrade |
Netscape 4.x full kit |
|
Windows 3.1 |
386sx |
386 |
386 |
486 |
486 |
|
Windows 95 |
386sx |
386 |
386 |
486 |
486 |
|
Windows 98 |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
486 |
486 |
|
Windows NT |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
486 |
486 |
|
Macintosh 68K |
68030 or 68040 |
68030 or 68040 |
68030 or 68040 |
68040 |
NOT AVAILABLE |
|
Macintosh PowerPC |
601 or higher |
601 or higher |
601 or higher |
601 or higher |
601 or higher |
Modems
Southwestern Bell Internet Services has found several modems whichmodems, which that work optimally with our software. These modems use hardware error correction and data compression. Software error correcting modems have been known to cause a significant decrease in connection speed as well as frequent disconnects. If you are unsure what type of modem you have and require assistance, please refer to your modem manual or contact your modem manufacturer for more information.Southwestern Bell Internet Services does not provide technical support for installing or deuninstalling modems nor does it provide technical support for configuring initialization strings. Please refer to your modem manual or contact your modem manufacturer for more information.
We support 56 Kbps speeds downstream (from the Internet to your computer) and 33.6 Kbps speeds upstream (from your computer to the Internet) when you are using a 56 Kbps capable hardware error correcting modem in combination with one of our 56 Kbps access lines. You may connect to the Internet with your 56 Kbps capable hardware error correcting modem using one of our 33.6 Kbps access lines. However, the maximum speed you will experience on a 33.6 Kbps access line is 33.6 Kbps.
The modem industry has two competing, incompatible standards for 56K modem technology. They are K56flex and x2. An international standard has been developed for all 56K modems, called v.90. Southwestern Bell Internet Services began rolling out the v.90 standard in May 1999.Click here ( link to http://dialup.swbell.net/whatsnew/v90.html) to see if v.90 is available for your dial-in location. MODEM TIP: Sometimes a simple change to your initialization string can improve the speed and reliability of your connection to the Internet. If you would like to know more about your modem's initialization string options please refer to your modem manual or contact your modem manufacturer.
Random Access Memory (RAM)
Southwestern Bell Internet Services supports the installation and configuration of our customized versions of Netscape when they are installed on systems whichsystems, which meet our minimum system requirements.The following are our minimum RAM requirements for each of our customized versions of Netscape:
|
OS |
Netscape 2.x full kit |
Netscape 3.x upgrade |
Netscape 3.x full kit |
Netscape 4.x upgrade |
Netscape 4.x full kit |
|
Windows 3.1 |
8 MB |
8 MB |
8 MB |
16 MB |
16 MB |
|
Windows 95 |
8 MB |
8 MB (16 MB Recommended) |
8 MB (16 MB Recommended) |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
|
Windows 98 |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
|
Windows NT |
NO SUPPORT |
NO SUPPORT |
NO SUPPORT |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
|
Macintosh 68K |
8 MB |
9 MB (16 MB Recommended) |
9 MB (16 MB Recommended) |
16 MB (24 MB Recommended) |
NOT AVAILABLE |
|
Macintosh PowerPC |
8 MB |
9 MB (16 MB Recommended) |
9 MB (16 MB Recommended) |
16 MB (24 MB Recommended) |
16 MB (24 MB Recommended) |
Network
News
As part of our service, Southwestern Bell Internet Services provides access to over 40,000 Usenet newsgroups as of August 1998. We keep a two-week-back file of newsgroup articles for most groups. We also offer several newsgroups (the main newsgroup is swbell.general) which are available only to our customers. Southwestern Bell Internet supports the use of the newsgroup or discussion group readers bundled with our customized versions of Netscape Navigator and Communicator. Other readers will work with our service when properly configured, but we only provide support for our customized versions of Netscape. We do not censor or moderate our newsgroups. If you are looking for an existing newsgroup that is not available on our server, it means that we have not received the newsgroup in our news feed yet.Connection Speed
Analog
Southwestern Bell Internet Services' network is capable of supporting speeds up to 33.6 Kbps when you have dialed into a 33.6 Kbps access number and 56 Kbps downstream when you have dialed into a 56 Kbps access number. There are several factors which can make your connect speed to our service slower than 33.6 Kbps.- Modem configuration and/or type
- Internet traffic
- Telephone line conditions (Getting full 33.6K/56K connections requires completely noise free telephone line conditions end-to-end.)
- Distance from the phone company's central office
- Home wiring
- If you are experiencing connection speed difficulties caused by the condition of your telephone line, please click here for more information.
- If you are having difficulties as a result of your modem configuration, please contact your modem manufacturer for recommended modem settings.
- For connection speed questions and concerns, you may also e-mail at using our Customer Support Form.
ISDN
The actual speed of your ISDN Internet connection is driven primarily by either the configuration of your terminal adapter or your serial port capability.- Configuring the B Channels
Our network is setup for 64 Kbps per B-channel, although 56 Kbps connections are also possible depending on the telephone company equipment in your area. We provide support for multilink PPP which allows you to connect using 2 64 Kbps B-Channels for a combined speed of up to 128 Kbps. We do not support bonding, AIMUX, and BONDO. - Serial Port Issues
ISDN terminal adapter users may wonder why they are not realizing the full potential of their ISDN line. Terminal adapters are serial devices and the speed of most serial ports is 80-100 Kbps. The serial port speed is dependent upon the type of UART (Universal Asynchronous Receiver Transmitter). For example, an 8250 UART supports 19,200 Kbps whereas a 16550 UART supports up to 115.2 Kbps. Since ISDN supports speeds of 128 Kbps, a 16550 UART or better is recommended. With a 16550 UART, combining both B-channels will theoretically result in a user connection speed of up to 115.2 Kbps.
If you are experiencing connection speed difficulties and the above conditions are not a considerationconditions are not considerations:
- e-mail us using our Customer Support Form ,
- visit our System Status page for more information
- contact your modem or ISDN terminal adapter manufacturer for recommended settings
Additional Services
Extra E-mailSouthwestern Bell Internet Services' support for our Extra E-mail Boxes Service includes troubleshooting and resolving problems. We only provide support to customers sending and receiving messages when using an Extra E-mail Box or E-mail Alias using Netscape Messenger, our customized version of Netscape Communicator's mail software, as your e-mail software. Extra E-mail Box Service support is also available online. For a description of Extra E-mail Boxes and E-mail Aliases, as well as instruction on signing up for this service and configuring Netscape Messenger (our customized version of Netscape Communicator's e-mail software), please go to Getting Started.
As the primary account holder, you are responsible for all account activity. If a secondary mailbox or mailbox alias is involved in a violation of the Acceptable Use Policy, your account, including all secondary mailboxes and mailbox aliases may be terminated. A terminated account will result in lost e-mail and Internet access for all users of your account. Therefore, it is important that you make sure everyone you allow to use your account or a secondary mailbox or mailbox alias understands all terms of our Acceptable Use Policy and the consequences of violations.
Currently, this service is not included with our standard Internet access. If you would like to sign up for this service, please click here for pricing and product information.
Southwestern Bell Internet Services supports your ability to create a new dialer and/or edit your existing dialer for our roaming service. We also support your connection to our mail and news servers using our roaming access numbers on systems that meet our minimum system requirements.
This service is not included with our standard Internet access. If you would like to sign up for this service, please click here for pricing and product information.
We support downloading, installing and un-installing Surfwatch software and site filters on systems that meet our minimum system requirements. We also support your ability to reset your SurfWatch password. If you would like your password reset, please e-mail using our Customer Support Form with your request. Make sure to include your userID, "keyword" (not password), and SurfWatch product code. We do not support or guarantee your ability to block specific sites. If you require assistance with site blocking, please contact SurfWatch directly.
This software is not included with our standard Internet software package. If you would like more information about this software, please click here. If you require assistance with downloading, installing or un-installing SurfWatch, please send an e-mail using our Customer Support Form .
Southwestern Bell Internet Services provides support for Personal Home Pages via e-mail. If you are using Netscape Composer, our customized version of Netscape Communicator's HTML editor, and require assistance, you can review our FAQ or e-mail us at homepage@swbell.net.
Our Personal Home Page product is designed to be compatible with other web authoring tools, HTML Editors, and FTP client software. However, we only provide support for use of SBIS' web authoring software. We do not provide support for shell access, CGI executables, server extensions (e.g. Microsoft FrontPage), or HTTP uploads using third-party FTP software. If you are having technical difficulties using our PHP template or uploading files and images to your directory and require assistance, please review our FAQ, send a Help Request, or e-mail us at homepage@swbell.net. PERSONAL HOME PAGE TIP: Remember to make a back-up disk of the files you place on your Personal Home Page.
--As part of our commitment to the quality of your DSL service, the following support is available for systems which that meet our Minimum CPE System Requirements. We will verify that the following are functioning normally or are correct:
- your DSL and analog ( if applicable) connection to the Internet
- the Southwestern Bell Internet Services network and services
- the Southwestern Bell Internet Services browser software and settings (mail, news and homepage);
- Southwestern Bell Internet Services browser software functionality.
- DSL Modem (Various vendors:, pPlease call DSL Order Center at 888-884-2DSL for more details)
- POTS Splitter
- Network Interface Card (NIC) (Various vendors:, pPlease call DSL Order Center at 888-884-2DSL for more details)
- Southwestern Bell Internet Services' customized version of Netscape Navigator or Communicator. For more information, please see the Minimum System Requirements for our software.
- Routers, LAN equipment or Windows NT systems configured for LAN operation;
- Customer-owned equipment.
For more information on the DSL product, system requirements and support, please click here (link to http://dialup.swbell.net/help/faq/dsl_faq.html.
As part of our commitment to the quality of your DSL service, the following support is available for systems which meet our Minimum System Requirements:
- Verification that your DSL and analog ( if applicable) connection to the Internet is functioning normal
- Verification that the Southwestern Bell Internet Services network and services are functioning normal
- Verification that the Southwestern Bell Internet Services browser settings (mail, news and homepage) are correct
- Troubleshoot Southwestern Bell Internet Services browser software functionality
Billing
Credit Card OptionsYou may bill your ISDN and analog Southwestern Bell Internet Service charges to one of the following credit cards:
- American Express
- Mastercard
- Visa
Before you register, please be sure to have your credit card billing address available. This is not the address of the credit card company but rather the address the credit card company sends your bill to. You must also have your credit card expiration date available.
You may bill your Southwestern Bell Internet Service charges to your phone bill if you have a Southwestern Bell telephone account.
If you would like to bill your Southwestern Bell Internet service to a new phone number we ask that you please allow at least four weeks from the time your phone was activated before activating Internet services.
To bill your Internet service to your phone bill you will need the three digit code (the "customer code") that follows your phone number in the upper right hand corner of your phone bill.
If you have not received your first phone bill, your information probably has not been entered into our system yet. If this is the case, you can charge your first month of service to a credit card and change the billing method to your phone bill the following month by using our Change Billing Information tool.
Please note that the following text describes Southwestern Bell Internet Services’ billing cycle, NOT Southwestern Bell telephone’s cycle. If you charge Southwestern Bell Internet Services to your phone bill, the phone bill will have a specific bill date, and the charges for Southwestern Bell Internet Services may have another date, due to the differences in billing cycles.
- Monthly
A monthly billing cycle does not necessarily start at the beginning of a calendar month. It depends on when the account is registered. A billing cycle usually starts on the 11th day after the date that the account is registered. Going forward, 11 calendar days after an account is registered including the day of registration, and then is billed on that same calendar day every month going forward unless the calendar day falls on a weekend or holiday. If the calendar day falls on a weekend or holiday the following business day will be used instead. If the start of a billing cycle lies at the end of a calendar month, i.e. 30th or 31st, the account will thereafter be billed on the 1st of the following month thereafter. You will be billed in advance for monthly charges and in arrears for account usage charges. - Annual
The billing cycle for the Annual Value Pricing Plan will starts on the 11th day after the date that 11 days after Tthe account will be is registered including the day of registration, and will be automatically renewed and billed on that respective same calendar day date in the following year, unless that e calendar day falls on a weekend. Iin which casethat case, the account will be billed on the following next business day. will be used instead. All billing changes to an account will be effective on the next billing cycle. Please note: We do not refund a prorated portion of your monthly fee if you cancel your service in the middle of the month. If a cancellation request is made in the middle of a billing cycle, you will have the option of having the cancellation take effect on the last day of your billing cycle, since you have paid for service up until the end of the month.. This will allow you to utilize your service for up to the time you have paid.
As part of our continuing effort to offer the best service at a great value to our customers, Southwestern Bell Internet Services has several pricing options for analog and ISDN dial-up services.
If you are at all dissatisfied with any portion of your Southwestern Bell Internet Service, it is imperative that you contact us to address your concern as early as possible. This allows us to correct any billing and/or technical difficulties you are experiencing early on in your service. Account credits are issued to the credit card or phone number you are using to bill your Internet account. Please allow up to two billing cycles for the approved credit amount to be reflected on your credit card or phone bill statement. Your credit card company must file credit requests in the case of suspected credit card fraud. Please file a formal charge dispute with your credit card company and have them contact us on your behalf to resolve this issue. Southwestern Bell Internet Services will NOT honor credit requests for long distance, toll, or measured service charges you incur as a result of dialing into our service. While Southwestern Bell Internet will make every effort to ensure that you have a local access number servicing your area, it will be your primary responsibility to make sure that the Southwestern Bell Internet Services access number (POP) you are calling is local. Southwestern Bell Internet Services only charges for the monthly or yearly pricing plan that you selected during registration. Any disputes regarding toll or long distance charges must be disputed directly with your long distance service provider and/or local telephone company.
ISDN
Southwestern Bell Internet Services supports the installation and configuration of the 3ComImpact and 3ComImpact IQ when used in combination with our software.
If our software is installed and configured correctly and your 3ComImpact or 3ComImpact IQ is also installed and configured correctly, then you should have no difficulties connecting to the Internet. If you are experiencing difficulties, and are confident your system is optimally configured please contact the organization whothat is provisioning your ISDN line. If your ISDN line is provided by Southwestern Bell, please call 1-800-SWB-ISDN (792-4736).
Third-Party Software
TCP/IP StacksSouthwestern Bell Internet Services supports the configuration of the standard OEM Microsoft TCP/IP stack under Windows operating systems, and MacTCP (Classic Networking) and TCP/IP (Open Transport) under the MacOS. We do not support the functionality of MacTCP or TCP/IP in your operating environment. If you are using a third-party TCP/IP stack, please consult your software vendor for difficulties connecting to the Internet.
Southwestern Bell Internet Services supports the WINSOCK.DLL associated with our software for Windows 3.1/3.11 and the standard Microsoft WINSOCK.DLL and WSOCK32.DLL for Windows 95/98 and NT 4.0.
The following are the files we support for Windows 3.1/3.11:
|
File Name |
File Size |
File Date |
|
WINSOCK.DLL |
30516 KB |
02/08/96 |
|
WINSOCK.DLL |
141824 KB |
04/02/96 |
|
WINSOCK.DLL |
42 KB |
08/24/96 |
The following are the files we support for Windows 95:
|
File Name |
File Size |
File Date |
|
WSOCK32.DLL |
65 KB |
07/11/95 |
|
WSOCK32.DLL |
65 KB |
06/24/97 |
|
WSOCK32.DLL |
65 KB |
12/18/97 |
The following are the files we support for Windows 98:
|
File Name |
File Size |
File Date |
|
WSOCK32.DLL |
65 KB |
12/18/97 |
The following are the files we support for Windows NT 4.0:
|
File Name |
File Size |
File Date |
|
WINSOCK.DLL |
3 KB |
08/09/96 |
|
WSOCK32.DLL |
20 KB |
08/09/96 |
|
MSWSOCK.DLL |
69 KB |
08/09/96 |
|
DPWSOCK.DLL |
39 KB |
08/09/96 |
|
WSOCK32N.DLL |
28 KB |
06/04/97 |
- Network Software
- Southwestern Bell Internet Services supports the configuration of MacTCP when it is used in combination with our customized versions of Netscape 2.x & 3.x and FreePPP Setup. We support the configuration of Open Transport 1.1 - 1.3 when it is used in combination with any of our customized versions of Netscape and FreePPP Setup or FreePPP Dialer. We do not support the functionality of MacTCP or Open Transport (TCP/IP) in your operating environment.
- Internet Dialers
Southwestern Bell Internet Services supports the configuration and functionality of our customized versions (1.0 and 5.0) of the ShivaPPP Dialer. Windows 95
Southwestern Bell Internet Services supports the configuration of the dialer "connectoid" created in Dial-Up Networking used to connect to the Internet with our service. Please contact Microsoft for assistance with Dial-up Networking. Windows NT
Southwestern Bell Internet Services supports basic connection issues that may arise using RAS and Dial-Up Networking under Windows NT 4.0. If you are using a third-party dialer or package, please consult the software manufacturer for difficulties connecting to the Internet. For more information on using RAS and Dial-Up Networking, please review our Windows NT 4.0 Configuration Settings. Macintosh
Southwestern Bell Internet Services supports the configuration and functionality of our customized versions of FreePPP Setup and FreePPP Dialer. If you are using the PPP dialer or Remote Access integrated with your operating system, please contact Apple for configuration assistance.
Registration
- Account Setup Wizard
- Southwestern Bell Internet Services supports your ability to register with our service using our customized version of Netscape's Account Setup program. Because the Account Setup program in our customized version of Netscape Communicator is written in Java script you may encounter a Java alert while running Account Setup. If you experience a Java alert, we suggest clicking the "grant" button so that you can continue registering. We do not provide support for Java script beyond the use of Account Setup.
- Online Registration
- Online registration allows you to register with our service without installing our software package. To use this method you must have a connection to the Internet that will allow you to get to the Online Registration website. At the end of your online registration we will provide you a list of network settings which you will use to manually configure your system. Technical Support is provided to subscribers who are using our customized versions of Netscape. If you would like more information about our customized software, check our Download Software page.
- Fast Registration
- In our Fax Back library, we have "FAST REGISTRATION" instructions which will provide you the information you need to manually configure a dialer for registering and connecting to the Internet using the browser of your choice. This method of registering and connecting to the Internet is particularly useful for computers that are configured to access a Network. If you would like to receive a copy of this faxback document, please submit a Help Request or e-mail using our Customer Support Form. We do not support the manual configuration of your system or Internet browsers other than our customized versions of Netscape.
- ISP Select
- Netscape's ISP Select process allows you to register with our service without installing our software package. To use this method you must have a connection to the Internet that will allow you to get to the ISP Select website. At the end of your online registration we will provide you a list of network settings which you will use to manually configure your system and your Internet browser. We do not provide support for the manual configuration of your system, noror for Internet browsers other than our customized versions of Netscape.
Customer Service
- System Status
- One source of information about Southwestern Bell Internet Services' network is our System Status page. It allows you to check the status of specific service elements 24 hours a day, 7 days a week. Currently, you must be connected to our service to access this page, which reports the status of specific service elements such as mail and news. This status will also include a brief explanation of any problem we may be experiencing. We post issues and information to this page as soon as we acquire it for new status updates and every two hours even when there is no status change.
- Hours of Operation
- Our ISDN and analog support center is open 24 hours-a-dayhours a day, 7 days-a-weekdays a week, to serve you. If you require services for the disabled, please refer to the Services for the Disabled support parameters for hours of operation.
- E-mail Support
- We have 24 hour24-hour e-mail support available for technical and billing questions. You will receive the same high quality support by sending e-mail using our Customer Support Form that you receive when you call in for support, with the advantage of receiving a response you can keep and refer to at a later date.
- Please do not include attachments to your e-mail questions, as we are unable to view them. Please keep your e-mail to a limit of 1500 characters to assure it can be processed correctly. Any e-mail which requests an account status change must be accompanied by the userID and "keyword" (not password) you selected when you created your account. Note: Account status changes will become effective the first day of your next billing cycle (usually the 11th day if the month).
- Software Orders
- Southwestern Bell Internet Services offers point and click navigation with Netscape for Windows 95/98, Windows 3.1, Windows NT, and Macintosh Users. If you'd like to get our free 40-bit SBIS software whichsoftware, which includes our registration program and a customized version of Netscape, you can download our software now. Please Note: We only provide technical support for our customized versions of Netscape software.
- Language Services
- At this time support for our Internet software is available in English.
- Services for the Disabled
- Southwestern Bell Internet uses Telecommunications Relay Services (TRS) to assist hearing and speech disabled customers. For more information, please click here.
Miscellaneous
- Shell Accounts
- Southwestern Bell Internet Services does not provide shell accounts. Also, we do not provide technical assistance for shell accounts provided by other services.
- FTP
- Southwestern Bell Internet Services provides e-mail only technical support for the built-in "Publisher" feature in Netscape Composer, the HTML Editor in our customized version of Netscape Communicator. This feature will help you upload images and text to your Southwestern Bell Internet Personal Home Page directory. We do not provide technical support for third party software. This includes commercial and free FTP (File Transfer Protocol) software. Please visit our Netscape Composer FAQ or Personal Home Page FAQ for more information about uploading text and images to your Personal Home Page directory.
- Telnet
- It is possible to use the Telnet protocol to access servers outside of SBIS' network using your Southwestern Bell Internet Services connection. However, we do not provide technical support for Telnet software or your ability to Telnet into our servers and other servers outside of our network.
- IRC
- It is possible to use IRC (Internet Relay Chat) programs over your Southwestern Bell Internet Services connection. However, we do not support commercial or free IRC (Internet Relay Chat) software or your ability to connect to an IRC host service. For technical assistance, please contact the vendor of your IRC software or the administrator of the IRC service that you are trying to reach.
- Java
- The Netscape Account Setup portion of our customized version of Netscape Communicator software is written in Java script. We provide support for navigating and troubleshooting this program. Because it is written in Java script, screen readers for the visually impaired are incompatible. In this instance, we recommend using our customized version of Netscape 3.0 instead. We do not provide technical support or instruction on incorporating Java programmed applets into Southwestern Bell Internet Personal Home Pages. Please refer to our Personal Home Page FAQ for more information.
- LANs
- Our software is designed to use parts of your computer that a network connection must also use. Because we do not wish to compromise your network connection, and because your network connection may prevent the proper functioning of the SBIS software, we do not recommend installing our software on a system that is configured to access a Local Area Network (LAN) or Wide Area Network (WAN). For this reason, we cannot provide technical support for computers on a LAN (this excludes Multi-User Dwelling customers) beyond the provision of network settings and System Status. If you are on a network and still wish to use our software, please contact your system administrator before installing it.
- You may sign up with our service without installing our software by using our Online Registration Process.
- Last Updated: 01/28/99