SBC Internet Services: Check your DNS settings

As part of our ongoing effort to improve our network, we're making some changes to our DNS servers. To ensure you can connect after the changes, please make sure your DNS settings are "server assigned" or "use DHCP." You must do this or you may have trouble connecting to Internet sites once our server changes are in place.

If you're not sure how to check your DNS settings, follow the instructions below for your operating system.

DSL Members
Please ensure your DNS settings for both PPPoE and LAN connectoids are "server assigned." If you use a router, be sure to check your router DNS setting as well.
Windows 2000 - Windows 98 and ME - Windows NT - Windows XP - Mac OS X 10.3 - Mac OS X 10.1 & 10.2 - Mac OS 9.x

Dial Members
Windows 2000 - Windows 98 and ME - Windows NT - Windows XP - Mac OS X 10.3 - Mac OS X 10.1 & 10.2 - Mac OS 9.x

DSL: Windows 2000

1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network and Dial-up Connections icon to open the Network Settings window.
3. Right-click the Local Area Connections icon and choose Properties.
4. From the list, select Internet Protocol (TCP/IP), then click the Properties button.

    

5. Read the current DNS setting on the lower half of the TCP/IP properties screen. Make sure the radio button for "Obtain DNS server addresses automatically" is selected.

   

6. Go to the desktop and open DSL EnterNet 300 folder. (You can also reach this folder from the Start menu: go to Start > Programs > EnterNet 300.)
7. Right-click the connectoid and select Properties from the dropdown menu.

   

8. Make sure the radio button for Server assigned DNS/NBNS server addresses is selected.

   

   
   

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Dial: Windows 2000

1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network and Dial-up Connections icon to open the Network Settings window.
3. Right-click the correct Internet Connections icon and choose Properties.
4. Click the Networking tab.
5. From the "Components checked are used by this connection" list, select Internet Protocol (TCP/IP), then click the Properties button.

   

6. Read the current DNS setting on the lower half of the TCP/IP properties screen. Make sure the radio button for "Obtain DNS server addresses automatically" is selected.

   

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DSL: Windows 98 and ME

1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network icon to open the Network Settings window.
3. Select the TCP/IP that is bound to the PPPoE adapter and click the Properties button.

   

4. Go to the DNS Configuration tab and check the current DNS settings. Make sure the radio button for Disable DNS is selected.

   

5. Return to the Network Settings screen.
6. Select the TCP/IP that is bound to the Ethernet adapter and click the Properties button.

   

7. Go to the DNS Configuration tab. Check the current DNS setting and confirm that it is set to Disable DNS.

   

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Dial: Windows 98 and ME

1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network icon to open the Network Settings window.
3. Select TCP/IP and click the Properties button.

   

4. Go to the DNS Configuration tab and check the current DNS settings. Make sure the radio button for Disable DNS is selected.

   

5. Go to the desktop and double-click the My Computer icon.
6. Double-click the Dial-up Networking icon.
7. Right-click on the SBCIS Dialer connectoid and select Properties.
8. Click the Server Types tab and then click the TCP/IP Settings... button.
9. Verify that Server assigned name server addresses is selected.

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DSL: Windows NT

1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network icon to open the Network Settings window.
3. Select the Protocols tab.
4. Select TCP\IP Protocol and click the Properties button.
5. Select the DNS tab. Make sure the DNS Service Search Order box is empty.

6. Go to the desktop and open DSL EnterNet 300 folder. (You can also reach this folder from the Start menu: go to Start > Programs > EnterNet 300.)
7. Right click the EnterNet 300 profile and select Properties from the dropdown.

   

8. Go to the TCP tab. Make sure the radio button for Server assigned DNS/NBNS is selected.

   

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1. From the Start menu, select Settings > Control Panel.
2. Double-click the Network icon to open the Network Settings window.
3. Select the Protocols tab.
4. Select TCP\IP Protocol and click the Properties button.
5. Select the DNS tab. Make sure the DNS Service Search Order box is empty.

   

6. Go to the desktop and click the Dial-up Networking icon.
7. Confirm the correct dialer is selected in the phonebook entry to dial field.
8. Click the More button to open the selection dropdown.

   

9. From the dropdown, select edit entry and modem properties.

   

10. On the edit phonebook entry screen click on the Server tab.
11. Click on the TCP/IP Settings button.

    

12. Verify the DNS Server Search Order field is empty.

    

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DSL: Windows XP

1. Click the Start button and Select Control Panel from the menu.
2. Select Network and Internet Connections.
3. Double-click the Network Connections icon at the lower right.

   

4. Under the LAN or High-Speed Internet section, right-click the Local Area Connection icon and select Properties.
5. From the "Components checked are used by this connection" list, select Internet Protocol (TCP/IP), then click the Properties button.

   

6. Read the current DNS setting on the lower half of the TCP/IP properties screen. Make sure the radio button for Obtain DNS server address automatically is selected.

   

7. Return to the Network Connections screen.
8. Under the Broadband section, right-click the DSL Connection icon and select Properties.
9. Select the Networking tab.
10. From the "This connection uses the following items" list, select Internet Protocol (TCP/IP) and click the Properties button.

    

11. In the lower half of the properties page confirm that the radio button for Obtain DNS server address automatically is selected. Click OK.

    

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Dial: Windows XP

1. Click the Start button and Select Control Panel from the menu.
2. Select Network and Internet Connections.
3. Double-click the Network Connections icon at the lower right.

   

4. Under the Dial-up section, right-click the Dial Connection icon and select Properties.

5. Click on the Networking tab.
6. From the list, select Internet Protocol (TCP/IP), then click the Properties button.

7. Read the current DNS setting on the lower half of the TCP/IP properties screen. Make sure the radio button for Obtain DNS server address automatically is selected.

   

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DSL & Dial: Mac OS X 10.3

1. From the Apple menu, select System Preferences.
2. Click the Network icon.

   

3. Click TCP/IP.
4. Review the current DNS server information. Make sure the boxes for DNS Servers and Search Domains are empty.

   

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DSL & Dial: Mac OS X 10.1 and 10.2

1. From the Apple menu, select System Preferences.
2. Click on one of the Network icons.

   

3. Select the TCP/IP tab.
4. Review the current DNS server information. Make sure the boxes for Domain Name Servers and Search Domains are empty.

   

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DSL & Dial: Mac OS 9.x

1. From the Apple menu, select Control Panels > TCP/IP.

   

2. Review the current DNS server information. Make sure the boxes for Name server addr. and Search domains are empty.

   

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